Privacy Policy winmry

Introduction and Scope of This Policy

This Privacy Policy is issued by winmry, an online gambling platform operating under international licensing. This policy applies to all users who access the winmry website at winmry.onl, including visitors, registered users and active players.

We understand that privacy is not merely a legal responsibility — it is the trust you place in us. Therefore, we are committed to handling your personal information with full transparency, a high level of security and in compliance with all relevant privacy obligations.

This policy covers all aspects relating to the collection, use, disclosure, storage and deletion of personal data, as well as your rights as the owner of that data.

Information We Collect

winmry collects your personal information through various means when you interact with our platform. The types of information collected are as follows:

How We Use Your Information

Information collected is used solely for the operational and compliance purposes of the winmry platform. Use of your data is limited to the following:

• Creating and managing your user account, including login and account security
• Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, and withdrawals to your e-wallet or bank account
• Verifying your identity to meet international licensing and regulatory requirements
• Providing 24/7 customer support via live chat and email in Malay and English
• Delivering information related to winmry promotions, bonuses and service updates through your chosen channels
• Monitoring betting activity for responsible gambling purposes and detecting at-risk behaviour
• Preventing and investigating any fraudulent activity, account misuse or breaches of the terms of service
• Complying with legal obligations and reporting requirements under the international licensing held
• Analysing overall usage data (not individual data) to improve the user experience on the platform

Legal Basis for Data Processing

winmry processes your personal data based on one or more valid legal bases, depending on the context of that processing:

• Contract performance: Processing required to carry out the account registration agreement between you and winmry, including payment processing and account management.
• Legal obligation: Processing required to comply with legal requirements, including KYC requirements, anti-money laundering and mandatory reporting under international licensing.
• Legitimate interests: Processing for security, fraud prevention, service improvement and risk management purposes, where winmry's interests do not override your fundamental rights.
• Consent: For optional marketing communications or the use of non-essential cookies, we obtain your explicit consent and you may withdraw that consent at any time.

Disclosure to Third Parties

winmry does not sell or disclose your personal information to third parties for their own marketing purposes. However, in carrying out platform operations, we may share your data with the following limited categories of third parties, only under specified circumstances:

• Payment service providers: To process your deposits and withdrawals through supported channels. These providers are bound by strict confidentiality obligations.
• Game software providers: Minimum information required to run games on the platform, such as session IDs, may be shared with approved game providers.
• Regulatory bodies and law enforcement: Where required by law, court order or the requirements of relevant authorities, we will disclose the necessary information.
• Technical service providers: Including cloud, cybersecurity and IT infrastructure services that help us run the platform securely.

All third parties who receive winmry user data are required to comply with security and confidentiality standards equivalent to those we apply ourselves.

Cookies and Tracking Technologies

The winmry platform uses cookies and similar tracking technologies to improve the user experience, maintain login session security and collect usage statistics.

The types of cookies we use are as follows:

• Essential cookies: Required for the platform's basic functions, including login session authentication and security. Cannot be disabled without affecting platform functionality.
• Preference cookies: Store user choices such as language settings and page bookmarks for ease of use.
• Analytics cookies: Help us understand how users interact with the platform as a whole, without identifying any specific individual.

Data Retention Period

winmry retains your personal information for as long as your account is active or as long as needed for the purposes stated in this policy. The specific criteria that determine the retention period are as follows:

• Active user account data is retained for the duration that the account remains active.
• Once an account is closed or inactive for a set period, data will be systematically deleted or anonymised, unless longer retention is required by legal obligations.
• Financial transaction records and KYC-related data may be retained for a longer period to meet international audit and licensing requirements.
• Customer support communication data is retained for a reasonable period for reference and service improvement purposes.

Once the retention period ends, your data will be securely deleted or fully anonymised so that you can no longer be identified through it.

Data Security

winmry invests in robust security infrastructure to protect your personal data from unauthorised access, alteration, disclosure or destruction. Security measures implemented include:

• Data encryption in transit using the latest TLS protocols for all communications between your browser and our servers
• Password storage in hashed form using irreversible one-way algorithms
• Intrusion detection systems and security monitoring operating around the clock
• Role-based access controls ensuring that only authorised personnel can access sensitive data
• Regular security testing and audits by independent parties to identify and address vulnerabilities
• An incident response plan in place to handle any data breach quickly and effectively

International Data Transfers

As winmry operates under international licensing, your personal data may be processed or stored on servers located outside Malaysia. In such cases, winmry ensures that those data transfers are protected by equivalent safeguards, including:

• Data processing agreements with service providers that meet the required security standards
• Use of recognised standard contractual clauses to protect personal data during international transfers
• Assessment of the level of data protection in the recipient country before any transfer is carried out

Children and Age Restrictions

The winmry platform is strictly for individuals aged 21 and above. We do not intentionally collect or process personal information of any individual below the specified age limit.

During account registration, users are required to confirm that they meet the minimum age requirement. We also conduct age checks as part of the identity verification (KYC) process. If we find that information of an underage individual has been collected, the account in question will be suspended and the data will be deleted immediately.

Changes to This Privacy Policy

winmry reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to you via a notification within the platform or through the email registered to your account.

The effective date shown at the top of this policy will be updated each time changes are made. Continued use of the winmry platform after notification of changes is considered your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to ensure you are always informed of how we protect your information.

Contact Us Regarding Privacy

If you have any questions, concerns or complaints about how winmry handles your personal information, or if you wish to exercise any of your privacy rights, please contact our team through the following channels:

• Live Chat: Available directly within the winmry platform, 24 hours a day, 7 days a week
• Email: [email protected]
• Our support team operates in Malay and English

We are committed to responding to every privacy-related enquiry seriously and within a reasonable timeframe.